Shipping & Return Policy

Shipping

What is the cost of shipping?

For all orders shipping is done free of cost.

How long will it take for the order to reach me?

Please refer the product page for estimated shipping and delivery timelines for both all orders. From the time of shipping, it takes about 2-4 days for domestic orders.

If you have placed an order with multiple items, please note that your items may arrive in multiple shipments. The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays.

What can I do if my order dispatch is delayed?

We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, please write to us at support@macjackwave.com and we will try our best to resolve your issues.

My order has been shipped. Can I track it?

For orders within country, once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.

You can track the status of your package 24 hours after your order is dispatched from our warehouse.

Returns, Refunds, Cancellations and Exchanges

What is the return policy of Macjackwave?

Most of our products are eligible for return and refund for orders. If the product is eligible for return, you may write to us at support@macjackwave.com within 7 days of delivery to request return and refund. Only products which are unused, and undamaged, with all its labels and tags completely intact, in original packaging and eligible for return only can be returned.

How are returns processed?

Once you request to return a product via email or phone, a pick up is organised for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.

Can I cancel my order?

You can cancel your order within 24 hours of order. Please email us at support@macjackwave.com to request a cancellation. You will not be able to cancel the order by yourself on the website.

How will I receive the refund for my cancelled or returned product?

In case of prepaid orders, money will be returned to the bank account/ credit/debit card where the payment was made from. For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund.

How long does it take to receive a refund for a cancelled order or returned product?

We will process your refund within 5 business days in case of the cancellation of an order. And in case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes 2 weeks after the return has been picked up.

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